Delivery and Returns

Deliveries

Our aim is to always dispatch all orders within 3 working days (in fact we get the majority dispatched within 1 day of you placing your order). We send all our parcels with Royal mail with the option of either 1st or 2nd class left to your discretion. So if you need your order in a hurry our 1st class option will guarantee your parcel will reach you within 3 days. Whereas, our 2nd class option will on average take no more than 5 days to reach its destination. The cut off point is 2pm for the order to begin to registered that day.

If you have any queries, questions or concerns regarding your order please contact tea@thisisleaf.co.uk or call 0151 707 7747 to speak to a member of staff directly.

Delivery type Price Time to Deliver
1st class £4.50 1-2 working days
2nd class £3.50 3-5 working days
Over 2kg (UK) £10 3-5 working days
Over 5kg (UK) £16 3-5 working days
UK £15.00 3-7 working days
Returns & Replacements

We aim to always provide high quality goods that are fault free and undamaged.  On occasion however, goods may need to be returned. We aim to keep this process as simple and easy as possible:

You have the right to cancel the contract for the purchase of any item within seven working days of delivery. EU customers are also entitled to an additional statutory cooling off period of 7 days. However, we regret that we cannot accept cancellations of contracts for the purchase of products where teas have been opened unless the items are of unsatisfactory quality.

It is our policy that if you are not entirely happy, you can return your purchase in its original condition within 30 days for a full refund or replacement – it’s up to you.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you by mistake or the item is faulty.

If you wish to change your original purchase for something else on our site or you would like a replacement for an item that is not faulty you will be responsible for the new package postage fees.

Please contact us for a returns form and send it with your returned items to:

THE TEA ROOM
Leaf Tea Shop & Bar (Liverpool) Ltd.
65-67 Bold Street, Liverpool. L1 4EZ
Company number: 07457271
VAT number: 103227564
Tel: +44(0)151 707-7747
Email: tea@thisisleaf.co.uk

LEAF may not be able to accept returns under the cooling off period of the following types of goods and/or taking into account the following circumstances:

  • Goods made to your specifications or that have been personalised;
  • Goods which are liable to deteriorate or expire rapidly;
  • Goods which are sealed for health or hygiene reasons that have been unsealed after delivery;
  • Goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop).

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